Friday, June 24, 2011

I got Dogged

Last night my sister and I went to the Uptown Bulldog, and since I have a blog, I'm going to complain about the lousy service because I'm still mad about it.

We arrived at 6:30pm, which was a little late to enjoy the happy hour since it ends at 7:00, but hey... a half hour is better than nothing. I figured I could get in at least a couple beers at the discount before the regular pricing kicked in. That was the plan, anyway, which was made mostly impossible due to the slow, lackluster service.

At first, out waitress was a fine if not all together wonderful server. She was polite and arrived only a few minutes after we sat down, answering whatever questions we had and then went off to get our drinks. She came back with the drinks after a few more minutes and then took our dinner order. And then we never saw her again until around 7:00pm. I was hoping to get a last call or at least flag her down so I could get my empty beer replaced before happy hour ended, but that didn't happen. When she finally came over, I asked her very politely if I could still get a beer at the happy hour price.

"Happy hour was over a while ago," she said, which was odd, because that was an extreme exaggeration. I said I knew that, but was hoping I could still get one at the happy hour price since we never got a last call.

"I don't do last call," she said coldly. "We don't do that here."

I just stared at her, actually shocked not only by what she was saying, but that I could tell that my simple question would generate that kind of attitude. How about something like, "I'm sorry, but I'm not able to do that"? That would have been a satisfactory answer. But to act as though I was a jerk simply for asking pissed me off.

"I have 7:01," I said, showing her my watch, which meant that when she actually came over to our table, it was no more than a minute after happy hour, but possibly not even that long.

She just looked at me and then said something along the lines of, "Look, if you really need it, I''ll give you a dollar if you order another beer, ok?!"

I said I'd take it, and she walked away in a huff. It was just... strange, and while I'll admit that my request was kind of bold (even though I was right, and I actually went out of my way to be polite and not rag on her for being a poor server), her response was ridiculous, and made all the worse by the fact that she made an effort to ignore me for the rest of the night, only looking at and talking to my sister when she'd come back over. At one point we were both done with our meals, with our empty baskets pushed away from us toward the center of the table, and then she came over and took only my sister's tray, asked her how it was, and then left without looking at me or taking my tray as well.

And then when the bill came, there was no dollar included nor any kind of discount. She did come over as we were looking at the bill and said, in the same cold tone she had used on my all evnenign, "I know I said I'd give you a dollar, and you can have it if you want. I don't want to be some kind of jerk."

Too late, I thought, but what I said aloud was to keep her dollar. So... that's the Bulldog. Good burgers, lots of beers on tap, awful service. I don't think I need to go back there.